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Professional Summary
• ITIL Certified manager
with over 25 years of information technology experience, serving in various
leadership roles ranging from service desk, systems operations, datacenter and
technical staff management.
• IT security, SOX, PCI, SSAE 16 compliance and
audit experience.
• Proven ability to guide a team through
dedication and leadership.
Professional History
·
Leadership of
diverse teams of systems administrators, engineers, developers, and support
personnel, including work and process scheduling, as well as career development.
·
Hands-on
technical leadership, including system troubleshooting, escalation management,
and incident/problem management utilizing ticketing systems and trend analysis.
·
Security
management and analysis including network traffic statistics and forensic
research to determine cause of failure or network intrusion origin, including
implementation of security measures using various SNMP monitoring systems (HP OpenView, DameWare, Formula)
·
Disaster recovery
planning including identification of the scope and boundaries of business continuity plans,
and implementation of various software
and infrastructure components.
·
Development of
datacenter layouts and solutions, and implementing new datacenters at multiple
locations to support varying business units, including development of new
systems.
·
Broad knowledge across a variety of IT
disciplines; datacenter management, network operations, server operations,
desktop support and telecommunications support.
·
Advanced LAN/WAN administration
experience, including dial-up, PPP, TCP/IP, Frame Relay, PPTP, VPN, SNMP, POP3,
RAS/SAS, and network testing and analysis.
Professional Experience
Oct.
2011-Present
Dallas, TX
Senior Manager, IT
Operations
·
Managing IT
Operations team
Nov.
2010-Oct. 2011
Dallas, TX
NOC/Datacenter Manager
·
Departmental
management for the team responsible for systems engineering and network
engineering mixed roles in a physical and virtual (VMWare)
environment of more than 500 servers.
·
Ownership of
first and second level infrastructure management, including acting as Incident Manager
for failures or outages in an ITIL-integrated environment. Support of problem and change service
management
·
Management over
the team responsible for the physical and operational datacenter at the Coppell
and Aurora CO location, including implementations, support and engineering of
new solutions necessary for expansion.
·
Responsibility
over more than 300 branches in the U.S. and Canada, each with individual server
centers and workstations.
·
Responsible for
system and network monitoring, troubleshooting of servers, routers, and
switch/VSS solutions.
·
Departmental
budget administration, including the planning of future expansion solutions,
securing quotes, and implementing vendor contracts.
·
Development of
new solutions within the infrastructure architecture including environmental
monitoring, and onsite datacenter surveillance.
·
Stand-up of two
new datacenters and new DR solutions in close coordination with project teams
over a 5 month period, implementing new solutions.
Oct.
2006-Nov.2010
IS OPERATIONS MANAGER
·
Management of
systems administrators, developers and engineers spanning several platforms and
environments, and multiple locations worldwide.
· Systems operations support, responsible for over 4500 servers in two datacenters, including systems monitoring, troubleshooting, and support of an ITIL-based structure for incident and problem management.
·
Infrastructure administration including desktop
support and datacenter operations, utilizing combined internal resources as
well as external vendors.
·
Operations
management supporting a network designed to guarantee the delivery of data
through resilient failover systems, capable of avoiding downtime during a
system or network failure seamlessly to the customer.
· Project management in turnkey operations from implementation through support and administration of ongoing process-oriented quality assurance.
· Systems security management and team leadership for a group responsible for guaranteeing the integrity of data and the security of a global infrastructure.
·
Systems administration across a variety of
IT disciplines; network operations, server operations, desktop support and
telecommunications support.
·
Capacity planning for new infrastructures
and networks, including disaster recovery implementation across two
datacenters.
Jan.
2001-Oct. 2006
INFORMATION SYSTEMS MANAGER
·
Management of IT
department, including training of employees and support staff, as well as
performance reviews. Project management
and supervision for various software implementations and change controlled
processes.
·
Departmental
budget development and management, including capacity and distribution
management, and purchasing of all equipment supporting IT infrastructure, and
disaster recovery planning and support.
·
Network design
and system integration/installation on an Active Directory Windows 2003
server-based network. Installation of
several servers performing a range of functions from Primary Domain Controller,
to voicemail system management. SQL, Bentley LM, and Advantage server
administration.
·
Development and
maintenance of information security infrastructure including firewall, software
network/systems analysis, and security reporting software.
·
Design and
implementation of external business datacenters, including servers,
workstations, routers, switches and cabling.
·
Provision of
advanced server/LAN/WAN administration under Windows and Unix,
including DNS, DHCP, Exchange server management, ICS Firewall.
·
Remote installation
and management using RAS and VPN, as well as remote installation and
distribution of software using
Sep.
2003-Oct. 2006 (Working for the U.S.
Coast Guard)
Secret
Clearance
SENIOR NETWORK ENGINEER
·
2nd
and 3rd tier support of service desk, client workstations, and
servers (Active Directory under Windows Server 2003) for 22 state AOR (area of
responsibility), including 3rd level support for Regional Managers.
·
Project
management and team development for a team of 7 engineers and interns
maintaining a network of over 6000 users.
·
Advanced
troubleshooting of network security risks, including forensic analysis and
packet sniffer technology for the detection and prevention of intrusion into a
network that contains national security sensitive information.
·
Service desk
support and network administration for a massive 22-state deployment of over 60
servers and thousands of individual workstations operating under Active
Directory, employing the highest security protocols.
·
3rd tier support
for LAN/WAN area including remote administration using DameWare,
2000-2001
SENIOR
SUPPORT ANALYST, INFORMATION SYSTEMS
·
Responsible for
maintaining an infrastructure of multi-platform servers, PCs and peripheral
equipment for users across a vast network of medical offices and hospitals in
the St. Louis Metropolitan area. .
·
Operation at a 3rd
level support capacity to all the analysts, providing training, networking,
systems and advanced server support across various platforms.
·
Project and staff
management leading a team of support engineers.
·
Support of
Windows and Unix based network and Novell
infrastructure, including securities administration and system/device
implementation.
·
Information
Security administration and management under various operating platforms,
ensuring vital data quality to thousands of users.
Education / Certification
MCSE Microsoft Certified Systems Engineer(2K), ITIL Certification
(Foundations and Practitioner) for Structured IT Management, MCSA
Microsoft Certified Systems Administrator(2K), CompTIA
A+ Certified Computer Technician, CompTIA
Network+ Certified, IBM Certified laptop, desktop and server. Secret
Clearance Feb. 04
Computer science
and management, information systems.
Military
Served
in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM
Support
Systems Administration responsibilities while assigned to the Aircraft
Maintenance Squadron.
Honorable
Discharge, Mar. 1989.